Better user
experiences.
Making it human.
ICON’s digital agency service team works at the intersection of technology, empathy and accessibility. With a deep belief in human-centred design and a passion for excellence, we craft digital experiences that are intuitive and inclusive.
If you’re ready to transform your government, B2B or B2C website or digital service, we can help you get there.
Who we are and where you’ll find us
We are user researchers, UX specialists, designers, full-stack developers, content strategists and writers in Melbourne, Sydney, Canberra and Brisbane.
Drive customer engagement using interdisciplinary thinking and future-focused service design.
Digital services
Engage with us to deliver a single service or a fully realised product.
Research, data & user needs analysis
Understand your users’ motivations, needs and emotional states.
Research, data & user needs analysis
Stakeholder workshops
Data collection and analysis
Card sorting
Tree testing
Information architecture
Content mapping
Functional analysis
CX, UX and UI design
Bring your digital brand to life through guides, systems and libraries.
CX, UX and UI design
Service design
Customer experience design
User experience design
User interface design
Conversational interface design
User journey mapping
User testing
Design systems
Component libraries
Digital brand and style guides
Website development
Leverage open-source frameworks and solutions to create fit-for-purpose, scalable and secure websites.
Website development
- Drupal development
- GovCMS development
- Salesforce CRM and marketing automation
SaaS and PaaS solutions
Wordpress
Vue.js and React
Content migration
API customisation and integration
Website accessibility & compliance
Ensure your service adheres to modern accessibility standards, making it usable by all users regardless of their environment or ability.
Website accessibility & compliance
Accessibility audits and updates
WCAG 2.2 Accessibility (A to AAA standard)
Accessibility testing (automated and community testing)
Meeting NDIS accessibility standard
Meeting government accessibility standard
Technical development
Hosting, security & support
Our support team is ready to monitor, patch and enhance your website via a competitive service agreement.
Hosting, security & support
Amazon Web Services (AWS) and Amazee.io
GovCMS SaaS and PaaS
Drupal hosting
Web protection service - Cloudflare, CDN, WAF and DDOS
Monitoring and security patching
Development environments and backups
Digital marketing
We deliver engaging experiences that convert visitors into lifetime customers.
Digital marketing
Market research and strategy development
Creative development, production and copy writing
Digital marketing platform set-up and management
Digital media planning, buying and automation
Microsite and sale funnel design and development
Data analysis, reporting and SEO
- See Digital Marketing service
Digital content strategy
We have a dedicated team of content strategists, writers, editors, storytellers and graphic designers at your service.
Digital content strategy
Writing and editing for the web
Content strategy development
Content governance and publishing workflows
Tone of voice and writing guides
Graphic design and infographics
Storytelling
Video, photography and podcast production
- See website and digital content strategy services
Ecommerce
Our best in class UX and development team craft exceptional user experiences for modern ecommerce businesses.
Ecommerce
Magento, Woo Commerce and Shopify development
Best in class UX design
A/B split testing
Sale funnel optimisation
Hosting and support packages
Promote your business with integrated brand, PR and marketing services
How much does a website cost? Contact us for guidance and a quote.
