Elevating
Public Sector
Digital Experiences
Citizens expect user-friendly, digital-first services that match or surpass those offered by the corporate sector.
Meeting these evolving needs requires intuitive, flexible, and scalable services. ICON and Xenai Digital’s integrated approach leverages the power of Salesforce, Drupal, and GovCMS to deliver customised content, targeted communications, and intuative user experiences.
By seamlessly integrating platforms, we ensure that government services exceed the expectations of modern users – fostering greater engagement, trust, and satisfaction among citizens and enhancing the efficiency and effectiveness of public service delivery.
Salesforce
Harnessing the power of Salesforce to transform citizen experience
Salesforce, a global leader in customer relationship management (CRM), offers government agencies a suite of tools to streamline operations, enhance citizen engagement, and deliver personalised services. By leveraging Salesforce, government can:
- Customise content delivery to create and manage content effortlessly, ensuring it delivers personalised, relevant messages at the right channel, time, and hyper-scale
- Break down data silos and create a unified view of citizen interactions, improving service delivery and decision-making
- Increase efficiency and reduce manual workload through intelligent automation of routine tasks
- Utilise advanced analytics and communication tools to tailor messages and services to the unique needs of different citizen segments
- Use decision intelligence to develop proactive citizen services.
Drupal / GovCMS
Drupal CMS: The foundation of flexible and secure web solutions
Drupal, a highly flexible and secure content management system, is at the core of many government websites due to its robust capabilities. With Drupal, ICON ensures:
- Scalable solutions that adapt to growing demands and changing requirements without compromising performance or security
- Seamless integration via Drupal’s modular nature for easy integration with other systems and platforms, ensuring a cohesive digital ecosystem
- High levels of customisation to meet your project’s specific functional requirements
- No ongoing licencing fees and lower operating costs.
GovCMS: Purpose built for Government
Based on Drupal, GovCMS is built by and for the Australian government, offering a secure and compliant environment for digital service delivery. By implementing GovCMS, ICON guarantees:
- Adherence to Australian Government standards and security protocols, ensuring data protection and regulatory compliance
- Cost-effective solutions that reduce costs through shared infrastructure and services, providing excellent value for taxpayers
- Software as a Service (SaaS) and Platform as a Service (PaaS) options, giving your project maximum support and flexibility
- User-focussed project delivery that aligns with the DTA Digital Service Standard 2.0 and Australian Style Manual.
Like to know more?
Partner with us to modernise and innovate your digital public service.
- Read more about Salesforce for Government.
- Read more about ICON’s GovCMS and Drupal services.
- Get in touch to learn more about ICON and Xenai Digital’s experience and approach.