NDIS Website
ENABLING AUSTRALIANS OF ALL ABILITIES TO UNDERSTAND AND ACCESS SUPPORTS
THE CHALLENGE
The Australian Government mandates that agencies must provide information and services that are accessible and non-discriminatory. The NDIS needed a new website to comply with the Web Content Accessibility Guidelines (WCAG), ensuring it was user-friendly for people with various abilities.
This required enhancing the search functionality, creating a responsive layout adaptable to different screen sizes, and reorganising the content to make key information and processes easier to understand. Achieving these objectives necessitated a comprehensive approach that considered the diverse needs and experiences of NDIS users, including participants, support coordinators, and service providers.
WHAT WE MADE
ICON’s solution was a user-centric, accessible, and intuitive new NDIS website. By conducting extensive research, including nationwide tours, user interviews, and focus groups, we gained insights into the actual needs and pain points of different stakeholders.
This empathetic approach led to the development of a new design system that embodied the NDIS brand across all digital touchpoints, ensuring consistency and inclusivity. The technical execution involved creating AA-compliant front-end code utilising Drupal CMS for content management, and enhancing features like search functionality, location services, and mobile responsiveness.
The result was not just a website but a platform that embodies fairness, inclusion, and integrity – making it easier for users to navigate and understand NDIS services, while also being sustainable and maintainable in the long run.
WHY IT MATTERED
This project was pivotal in breaking down barriers to accessibility, offering a lifeline to those navigating the complexities of disability services in Australia.
By transforming the NDIS website into an inclusive, user-friendly portal, we empowered people with disabilities, and their supports, to access and manage services with dignity and ease.
This wasn’t just a website overhaul; it was a heartfelt commitment to fairness, equality, and the betterment of lives, ensuring that every Australian can engage with the services they deserve in a respectful and accessible manner.
WHO MADE IT
UX/UI designers
Frontend and Drupal developers
Content strategists and information architecture experts
Dedicated client service team
A range of client stakeholders and end users of the service.
