Intellectual Disability Mental Health Connect provides plain English and Easy Read information on intellectual disability mental health pathways.
It aims to support people with intellectual disability and their support networks to navigate the mental health system; and assist mental health, health, disability, and social service professionals to provide high quality care and support to people with intellectual disability and mental health concerns.
Icon was engaged to design, deliver and help test a new website and pathway tool in support of the project.
The Department of Developmental Disability Neuropsychiatry (3DN) exists to improve mental health policy and practice for people with an intellectual or developmental disability.
Research conducted by 3DN revealed multiple barrier to access to effective mental health services, and a very high need to address mental health needs of people with intellectual disability. Research findings included that staff are underprepared, with insufficient training to make necessary adjustments for ensuring high-quality care for this population.
In a parallel fashion, there is was marked absence of clear role definition and interdepartmental coordination among various governmental services at a systemic level. The compartmentalisation of health and disability services tends to obstruct access, with no well-defined referral pathways or cooperation between services.
Furthermore, individuals with intellectual disability and their support systems often lack information about available support options, and the appropriate timing to utilise these services.
The key challenge was ensure wide and deep consultation with subject matter experts, people with intellectual disability and their support networks – to understand their mental health journey, and understand the tools needed for them to navigate the mental health sector.
Stakeholder and user engagement
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