We design sophisticated websites and digital products, placing users at the centre of all design decisions
We’re here to help organisations and governments engage users via well-crafted digital platforms and services.
We cut through the jargon and focus on client needs and the end-user experience. Coupled with Icon’s creative and communication teams, our digital unit delivers multidisciplinary thinking, design and delivery.
We partner with organisations to create clean, expandable, and friendly user interfaces across all digital touch-points. We are passionate about work that transforms the human experience, with a focus on health and education sector websites, digital transformation for government, fundraising and ecommerce platforms, and intuitive SaaS-based products and services.
“We’re passionate about open source platforms as they reflect our philosophy of collaboration and community. Our team are encouraged to experiment and build with modern tools and frameworks – continually adapting our approach to ensure clients remain well serviced and future-ready.”
Chris Dodds
Managing Director, Digital - Icon Agency

Research and user needs analysis
We develop contextual architecture and content maps by understanding your user’s motivations, needs and emotional states.
UX design
We prototype user journeys and test them against needs analysis. We then design interfaces that are modern, flexible, and on-brand.
Development
We’re experts in open source PHP frameworks and platforms such as Drupal, govCMS, Laravel, Magento, and Wordpress. We also build custom solutions from the ground up.
Integration
We play nice with 3rd party systems and APIs. Where an integration solution doesn’t exist, we build them using modern frameworks and secure processes.
SaaS
We design and build bespoke Software as a Service products that are fit-for-purpose, scalable, and stable.
Accessibility
When needed, we ensure your service adheres to modern accessibility standards, making it accessible to all users regardless of their environment or ability.
Hosting and security
We’re experts in Amazon Web Services (AWS), govCMS SaaS and PaaS platforms, and can build to Australian Government security standards.
Ecommerce
We build commerce websites that are designed to convert visitors into customers; and communications workflows that keep customers engaged and informed.
