Work GovCMS & Digital Government

Deliverables
  • DIGITAL STRATEGY
  • USER EXPERIENCE DESIGN (UX)
  • DRUPAL & GOV CMS
  • CUSTOM DEVELOPMENT
  • ACCESSIBILITY
  • CONTENT
  • BRAND DEVELOPMENT
  • LAUNCH STRATEGY
  • AWS HOSTING
  • MAINTENANCE
Overview

Icon Agency Canberra is a specialist digital service with extensive experience designing and building Drupal and govCMS websites.

We place people at the centre of every decision – using service review, information mapping, and analytics to discover need. We then test and refine concepts via prototypes, and build accessible and secure services that can be continually improved over time.

A snapshot of our digital work for government agencies can be found below.

 
Background

A SINGLE PORTAL TO FIND ALL AUSTRALIAN GOVERNMENT INFORMATION AND SERVICES

The australia.gov.au portal is the primary online entry point for individuals seeking Australian Government information and services.

In 2005 Icon was responsible for designing the australia.gov.au logo and brand guidelines, along with the original interface design. Our Canberra directors were part of the team responsible for redeveloping the portal on govCMS and building a custom SOLR search solution. This innovative functionality indexes all government websites linked to it, allowing visitors to search across whole of government services. By using an open source solution we’ve radically improved the CMS and search experience, while lowering operating costs.

HCC.VIC.GOV.AU
Challenges

HELPING HEALTH SERVICE USERS AND SUPPLIERS RESOLVE COMPLAINTS

The Victorian Health Complaints Commissioner provides a platform for the public to speak and be heard on health issues. The HCC protects the rights and privacy of health consumers and assists in the resolution of complaints, advocates for improved health services, and provides outreach programs to agencies, service providers and their staff.

Icon was engaged to help the HCC distil the 'What, Why, and How' of this important consumer-facing organisation into a new brand, style guide, communications collateral and website.

See the full case study

Our Canberra team have been the lead and support developers for a range of government portals – building govCMS and Drupal based back-ends, bulk content migration scripts, and sophisticated integration solutions. Recent projects we’ve been involved with are showcased below.

Stay Smart Online

Icon’s Canberra team was responsible for migrating Stay Smart Online out of the Department of Communications and into its own website. staysmartonline.gov.au

Australian Commission for Law Enforcement Integrity

Members of our Canberra team migrated the ACLEI website from SharePoint to govCMS and implemented a brand-new UI. Our team also converted the Commission’s Annual Report to WCAG-compliant and accessible HTML and published it online. aclei.gov.au

Ageing and Aged Care

Members of our Canberra team worked on creating the Ageing and Aged Care govCMS website – a part of the Department of Social Services digital ecosystem. agedcare.health.gov.au

Department of Communications and the Arts

Members of our Canberra team have been instrumental in redeveloping the Department of Communications’ govCMS theme, and ensuring the Department’s multiple websites share a common base. This update has significantly reduced maintenance costs and created consistency across all sites. communications.gov.au  arts.gov.au

Bioregional Assessment Programme

Our Canberra team provided an innovative solution to import research documents from CSIRO into Drupal and link the imported pages with the relevant data sets held by data.gov.au. bioregionalassessments.gov.au

National Library of Australia – e-Deposit

The online structure for publications to be deposited with the National Library of Australia required careful planning and mapping against legal requirements. Our Canberra team were involved in building a web solution that enabled publishers to deposit digital publications with the Library to be preserved for the community and future generations. nla.gov.au/edeposit