Work GovCMS & Digital Government

Deliverables
  • DIGITAL STRATEGY
  • USER EXPERIENCE DESIGN (UX)
  • DRUPAL & GOVCMS
  • CUSTOM DEVELOPMENT
  • ACCESSIBILITY
  • CONTENT
  • BRAND DEVELOPMENT
  • LAUNCH STRATEGY
  • HOSTING
  • MAINTENANCE
Overview

Icon Agency Canberra is a specialist digital service with extensive experience designing and building Drupal and govCMS websites.

We place people at the centre of every decision – using service review, information mapping, and analytics to discover need. We then test and refine concepts via prototypes, and build accessible and secure services that can be continually improved over time.

A snapshot of our digital work for government agencies can be found below.

 
NDIS.GOV.AU

BUILDING A BETTER DIGITAL EXPERIENCE FOR THE NATIONAL DISABILITY INSURANCE SCHEME

The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which supports a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

Icon was appointed to overhaul the usability of the NDIS website, and redevelop on the Drupal CMS platform.

Read the case study

abcc.gov.au
Challenges

A BEAUTIFULLY DESIGNED AND WELL CRAFTED USER EXPERIENCE

The Australian Building and Construction Commission (ABCC) is the Australian Government agency responsible for ensuring that building work in Australia is carried out fairly, efficiently and productively.

Icon Agency was appointed to redesign and redevelop a new ABCC website to ensure it served a diverse set of user needs in a clear and helpful manner. The overhaul required deep user analysis, feedback from a broad range of building industry participants, plain English content authoring, and a new information architecture.

Read the case study.

SYNCHRONISING A WEBSITE REDO WITH A SYSTEMS UPGRADE PROGRAM

The Australian Charities and Not-for-profits Commission (ACNC) is the independent national regulator of charities. This requires them to register organisations as charities and help managers understand their reporting requirements. 

Icon was engaged to design and develop a new website on GovCMS PaaS. The outcome is a new user-centric website that allows the ACNC to continue its important work supporting the Australian charity sector.

Read the case study

Our Canberra team have been the lead and support developers for a range of government portals – building govCMS and Drupal based back-ends, bulk content migration scripts, and sophisticated integration solutions. Recent projects we’ve been involved with are showcased below.

Stay Smart Online

Icon’s Canberra team was responsible for migrating Stay Smart Online out of the Department of Communications and into its own website. staysmartonline.gov.au

HEALTH COMPLAINTS COMMISSIONER

HCC’s new website was designed around user personas, with key user journeys and landing pages identified during the information architecture stage. hcc.vic.gov.au

Australian Fisheries Management Authority

Icon moved the AFMA website from Wordpress to GovCMS SaaS. The project was completed quickly and efficiently through the use of using a prototype wireframe, a pre-built theme, and content migration scripts. afma.gov.au

Australian Commission for Law Enforcement Integrity

Members of our Canberra team migrated the ACLEI website from SharePoint to govCMS and implemented a brand-new UI. Our team also converted the Commission’s Annual Report to WCAG-compliant and accessible HTML and published it online. aclei.gov.au

Ageing and Aged Care

Members of our Canberra team worked on creating the Ageing and Aged Care govCMS website – a part of the Department of Social Services digital ecosystem. agedcare.health.gov.au

Department of Communications and the Arts

Members of our Canberra team have been instrumental in redeveloping the Department of Communications’ govCMS theme, and ensuring the Department’s multiple websites share a common base. This update has significantly reduced maintenance costs and created consistency across all sites. communications.gov.au  arts.gov.au

Bioregional Assessment Programme

Our Canberra team provided an innovative solution to import research documents from CSIRO into Drupal and link the imported pages with the relevant data sets held by data.gov.au. bioregionalassessments.gov.au

National Library of Australia – e-Deposit

The online structure for publications to be deposited with the National Library of Australia required careful planning and mapping against legal requirements. Our Canberra team were involved in building a web solution that enabled publishers to deposit digital publications with the Library to be preserved for the community and future generations. nla.gov.au/edeposit