Icon Agency Canberra caters for the rapid increase in demand for highly usable, transformational digital services arising from whole-of-government initiatives.
We’re driven by the pursuit of possibility and ask ‘what if’ at every opportunity, and understand the challenges and opportunities that digital transformation offers.
By placing human need at the centre of our approach we tailor user journeys, technical solutions, and design outcomes to ensure the best possible experience for your audience.
“It’s been an honour working with the Department of Finance and being part of the driving team behind the GovCMS platform.”
Solution Architect and Technical Lead
Icon Agency Canberra
Introducing GovCMS – A New Standard For Digital Government
Managed by the Department of Finance, the innovative and award-winning govCMS platform is created for government by government.
govCMS was developed to reduce website deployment time and cost, and provide government agencies with a fully managed service that meets various Australian Government standards. Services included in every deployment include hosting, CDN and DDoS protection, management of software and services, site management training, and ongoing technical support.
Icon offers a fully managed govCMS service. Your website is monitored for software patches, security updates, maintenance and bug fixes, allowing your team to focus on the customer experience and content management.
- Cost effective deployment, customisation, hosting and support
- Effective and state-of-the-art CDN and DDoS protection technology
- Reduced production times and standardised processes
- Adherence to Australian Government security policies and accessibility standards
- Enterprise-grade maintenance and support
- User-friendly experience across all device types and screen sizes
We facilitate tailored workshops with key stakeholders to understand intent, user types and cultural requirements. We research the people and communities you want to connect your service with and define project goals to suit their needs.
Through a human-centred approach we create road-maps, outline technical requirements, define channels, content and launch strategy.
We team with clients to create the best outcome for your customers. Following a smart Agile process – Discovery; Alpha; Beta; Live – to ensure project outcomes are both innovative and efficient.
With the benefits of prototyping you'll be able to quickly test, validate and iterate ideas with real people to minimise risk and enhance usability.
By using govCMS we ensure your project is based on approved standards and is hosted and supported via a fully managed service such as Acquia, or stand-alone AWS instance.
We advocate and comply with the Digital Transformation Agency’s Digital Service Standard as well as accessibility requirements documented under the Web Content Accessibility Guidelines at a minimum of Level AA.
We can seamlessly integrate content between websites and 3rd party data sources to provide a unified experience for your users.
Our in-house editors create voice and tone guidelines and customise content to suit specific audiences. A clear communications strategy, custom content creation, use of search and taxonomies, and clever storytelling ensure your messaging is concise and useful.
LAUNCH AND ADAPT
Launching a digital project is only the beginning. We help measure and iterate to meet your communications goals, plan next stages and manage technical upgrades.