The National Capital Authority (NCA) prepare and administer the National Capital Plan on behalf of the Australian Government, as well as fostering awareness of Canberra as the National Capital.
Icon Agency was appointed to deliver a new website for the NCA in 2022 – one that was user informed, rigorously tested, and designed to highlight the national capital's great events, attractions, and public services.
NCA needed to upgrade their website to the new version of GovCMS SaaS, which opened up the opportunity to review the site's content, structure, design and usability.
The old website was unintuitive from a design and content perspective – making it frustrating for visitors to locate information. By pivoting the site to an outward-facing, user-focussed service, NCA could present itself in a more creative, informed, and modern way.
UX (User experience design)
IA (Information Architecture)
IA testing (treejack test)
Card sort testing
Wireframe user testing
UI (User Interface design)
Development of the new website in GovCMS SaaS
Redevelopment of a new, modern design
Automated content migration
Our services also included interactive map functionality for:
Attractions section of the website
Consolidation of different consultation types into a single listing
Consultation submission function with moderation function
Improved backend editing experience
A design refresh with updated functionality
Icon used a thorough testing process to refine and validate content display – using an intuitive IA to balance the functional requirements and highlight the amazing events, attractions and resources the NCA offers.
During the development phase, we worked closely with the NCA team to retain only relevant content types and clean up legacy content. We also had to ensure content types were easy to understand and intuitive to use.
The end result is a more engaging and useful website with a new design and updated functionality. The backend editing experience has improved tremendously with fewer content types to manage and intuitive functionalities for content creation and maintenance.
See the new NCA website in action here.